ActiveZen
SHIPPING & RETURNS
SHIPPING POLICY
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Shipping Policy and Delivery Information outlines competitive shipping options within North-America and the rest of the world. Standard Shipping is available for regular orders including "Heavy" or "Oversized" items, which require tailored freight quotes due to specialized handling needs. Shipping is without limit to North-America and the world, with no service to PO Boxes. Orders are processed in 1-2 business days, with standard shipping times of 5-10 business days after dispatch. Tracking information is provided via email at activezen@shopzen.fitness once the order is shipped.
RETURN & EXCHANGE POLICY
Returns are accepted within 30 days of delivery. Items must be unworn, unwashed, and in their original packaging with tags attached. Please note that sale items and intimate apparel (swimwear) are final sale. Customers are responsible for return shipping costs. Please initiate your return via the Wix Member Area or email us at activezen@shopzen.fitness
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WARRANTY
ShopZen Fitness Protection Guarantee (Powered by Anycover)
At ShopZen Fitness, we stand behind the quality of our equipment. In addition to our standard 30-day return policy, we partner with Anycover to offer extended protection plans on select fitness gear.
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What is Covered: Functional defects in materials and workmanship.
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How it Works: Simply select the Anycover protection plan on the product page before adding to your cart.
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Claims Process: If your product fails to perform, you can easily file a claim via our 24/7 virtual claims chatbot for a fast repair or replacement.
Protect your investment and train with confidence.